Help Center

Find answers to your questions and learn how to use Butacell.

How to transfer your eSIM from one phone to another

Are you upgrading your phone or switching between devices and worried about losing connectivity? With eSIM technology, you no longer need to deal with physical SIM cards—but transferring an eSIM still needs to be done correctly to avoid service interruptions.

January 1, 2026

How to access the internet using your Butacell eSIM on an iOS device

If your Butacell eSIM is not connecting to the internet after installation, don’t worry. This guide will help you check the most common settings so you can get online quickly. Before troubleshooting, make sure you followed the connection steps shown inside the Butacell app during installation.

November 23, 2025